MonteCan Imports Ltd. respects your privacy. This policy explains the information that may be handled when you browse this website, contact our team, request availability updates, or submit a retail enquiry.
Information we collect
Information you provide
If you contact us or use a form, we may collect the details you choose to submit, such as your name, business name, email address, phone number, city or postal code, business type, number of locations, and message.
Technical information
Our hosting and delivery providers may process limited technical information needed to deliver and protect the site. This can include an IP address, browser and device type, referring page, requested pages, and the date and time of a request.
How we use information
We use personal information only for stated purposes, including to:
- respond to questions and retail enquiries;
- send an availability update that you requested;
- operate, secure, diagnose, and improve the website;
- maintain records needed to manage a request; and
- meet legal, regulatory, or security obligations.
If we want to use information for a materially different purpose, we will provide notice and seek consent where required.
Consent and email choices
Where consent is required, we aim to explain what is collected, why it is needed, and how it will be used. You may withdraw consent, subject to legal or contractual limits and reasonable notice. Withdrawal does not affect handling that was lawful before the change.
If you request an availability email, we use the address for that request. Commercial electronic messages, when sent, will include sender identification and an unsubscribe method where required by applicable law.
Cookies and similar storage
The site may use cookies or similar browser storage for necessary functions and, with your choice where required, optional analytics or marketing purposes. Optional categories are off by default in our preference centre. Read the cookie and consent notice to review or change your selection.
Service providers and external content
We may rely on service providers for website hosting, content delivery, security, maps, forms, and communications. They may process information only as needed to provide those services or meet legal obligations. When external images, maps, or other embedded content load, the provider may receive technical request information such as your IP address and browser details.
Information may be processed outside your province or outside Canada and may be subject to the laws of that location. We may also disclose information where required or permitted by law.
Retention and safeguards
We keep personal information only as long as reasonably needed for the purpose for which it was collected, to maintain necessary records, or to meet legal obligations. We use safeguards appropriate to the nature of the information, but no internet transmission or storage system can be guaranteed completely secure.
Your privacy rights
Depending on the law that applies, you may ask to access or correct personal information we hold about you, withdraw consent, or raise a concern about our handling of it. We may need to verify your identity before completing a request, and lawful exceptions may apply.
Contact us
Send privacy questions or requests to MonteCan Imports Ltd. at hello@montecanimports.com. Please do not send sensitive personal information by ordinary email.
Changes to this policy
We may update this policy as the site, our services, or legal requirements change. The date at the top identifies the current version. If a change materially affects a choice you previously made, we will seek new consent where required.